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For website, membership, store account and studio purchases support please fill out the form or email us at


    Our Videos will work in the latest version of most major browsers. These include:
    Google Chrome (which auto-updates)
    Firefox (which auto-updates)
    Microsoft Edge
    Mobile OS Support
    Most mobile devices only support HTML5 playback, which is Wistia’s default for mobile. This includes Android phones and tablets (4.1 and up), and iOS devices like iPhones and iPads.

    In the odd instances where mobile devices support do not support HTML, we’ll serve a Flash version. Our embed codes are designed to seamlessly flip between HTML5 and Flash, based on the type of device and OS detected.

    Just so we say it: we have found the most consistent support on all iOS devices, and Android devices running version 2.2 or later.

    If you’re still one of the lost souls using a Blackberry (just kidding, we love you 😘 ), Blackberry does support HTML5 video playback. Wistia videos should work great in this environment, but let us know if you’re seeing something different.

    Keep in mind that a mobile device will generally force video playback through its native player. Make sure to familiarize yourself with how controls work on mobile.

    Internet Connection Speed
    The minimum viable connection speed to stream Wistia video reliably is about 768 kilobits per second (equal to .768 megabits per second). We recommend a connection speed of at least 5 megabits per second for an optimal experience with HD capability.

    For more information on how to prepare your video for the best performance and details on how Wistia optimizes the playback experience for each viewer, be sure to review the Optimal Export Settings guide. It’s quite helpful!


    MINDBODY serves as an ever-growing community of service providers from across the world of fitness, wellness and beauty. We want you to do what you do best by providing you resources that will help you do just that.

    Read below for support tips to help you assist your customers with the MINDBODY app.

    We understand that your business is the first place your customers turn to for help. That’s why we’ve collected a list of resources that can help you address their questions, without the need to contact our Support team.

    Things to check:

    • Do they have a pass listed on their Account Details screen that is active and available for use?
    • Does their profile information in MINDBODY match what they’ve used to create their MINDBODY app account? The following entries must match exactly for a successful sync to take place:
      • First name
      • Last name
      • Email address
    • Have they tried resending the confirmation email? This is the process that syncs the passes at your business with their app. Directions can be found here in our Consumer Support Center.
    • Have they tried deleting and reinstalling the app? This ensures that their app is up to date and that any cached data is cleared.

    For MINDBODY support website goto: